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Group Arrivals And Departures

Group Check-In, Arrivals and Departures

The Hilton Palacio del Rio has a specially designed group entrance to accommodate the needs of your group. It has a porte cochére, arrangements for coach loading and unloading near the porte cochére must be arranged in advance with your Catering or Event Manager. This area may be reserved and set up for satellite check-in and convention registration, depending on your arrival pattern.

If your guests are arriving via group transportation and an arrival manifest has been
supplied, we will be happy to have all of the rooms assigned in advance and key
packets prepared. If your guests will be arriving at scattered times throughout
the day with no transportation arrangements made or arrival manifest, we will
assign rooms on a first-come, first-serve basis. 

The Hotel's policy on Incidental Deposits is as follows:
Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental charges, unless we have agreed to accept a letter of guarantee from your organization, and it is on file at time of check-in.
Currently this deposit charge is $50/per day of your stay.
The total deposit charge based on the length of stay is processed at Check In. (example: 3 days @ $50/day = $150 total)
  • If a Debit Card is presented to cover Incidental Charges, be aware your bank will deduct the "pending" charge from funds available to you in your bank account. 
  • If a Credit Card is presented to cover Incidental Charges, your bank will show the charge as "pending", however the amount is not deducted from your available funds. 
These are VERY important differences when traveling.  Not all travelers are aware of their banks policy when it comes to
DEBIT CARDS vs CREDIT CARDS.  It is a bank policy, not a hotel policy.

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Hilton Palacio del Rio | 200 South Alamo Street, San Antonio, Texas 78205